General Terms and Conditions
The general conditions are binding for us and our esteemed guests
INTRODUCTION
The rental contract which you enter as a lessee (hereinafter:guest) actually conclude with the villa-vacation house owner (hereinafter: Villa) as a lessor (hereinafter:Owner).
By paying an advance for the reservation of the selected villa in the demanded period you unconditionally accept these General conditions which shall be published on the web page sparagna.eu which come into force on the day of publishing.
After the owner receives the payment of the reservation down payment, it shall send a written confirmation to the guest by e-mail (hereinafter: confirmation), which shall contain a precise villa location and all necessary contact information. The written confirmation, together with these General Conditions make a Rental contract between the guest and the villa owner.
The guest must be at least 21 years old on the villa booking date.
1. ARRIVAL AND DEPARTURE
he earliest arrival time is 16.00 on the arrival day. The latest departure time is 10.00 on the departure day.
Earlier arrivals and later departures will not be possible.
1.1. Guest registration
he guest is obligated by Croatian law to provide the villa owner/villa host with official identification documents containing personal details for tourist registration purposes with the national tourist board (HTZ). This information will not be used for any other purposes. A guest that will not provide any form of personal identification for tourist registration as required by law, may be denied access to the property with no possibility of refund of the paid rent.
2. VILLA
2.1. Number of guests
At any time, the number of guests on the villa property cannot be higher than the one stated in the confirmation. The number of guests can be increased up to the maximum capacity stated on the villa website, no later than 3 (three) days before arrival. The guest number change request must be submitted by email. The total number of guests includes children regardless of their age.
If unregistered guests are on the villa property, the owner retain the right to terminate the rental agreement immediately, without a notice period, and the guests are obligated to leave the villa permanently, within 2 (two) hours. A refund for the unused part of the rental period will not be possible.
2.2. Youth groups
In case that the guests are 25 years old or younger, they are considered a youth group. Special conditions may apply to youth groups. Youth groups are obligated to inform the owner prior to or immediately after the booking about their youth group status.
Non-compliance with this article may result in an immediate non-refundable booking cancelation.
2.3. Tents and camp trailers
It is forbidden to set up tents or bring camp trailers or similar. If this provision is not respected, the owner is authorized to terminate the lease agreement immediately, without a notice period, and the guest is obligated to leave the villa permanently together with all the persons staying there within 2 (two) hours, and he/ she is not entitled to demand from the owner the return of the paid sum for accommodation. .
2.4. House pets and allergies
It is marked on the web page sparagna.eu if pets are allowed and under which conditions. Pets are not allowed in the pool. Additional costs for the cleaning regarding the pets are 50 € per pet per stay.
During the reservation process, the guest has to select the number of pets, and an additional cleaning costs charge (if it is foreseen) related to pets is automatically added to the total rental fee amount.
It is not permitted to keep a larger number of pets than the number which is registered and mentioned on the confirmation. In case that the guest wishes to bring more than 2 (two) pets, he/she must additionally contact the owner, and without a written permission it shall not be permitted to keep more than 2 (two) pets in the villa.
The pet owners are responsible for cleaning of pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Each evidence on the stay of a pet on the furniture may cause additional cleaning costs. All pets must be timely vaccinated against rabidity and all other illnesses in accordance with the valid regulations.
The guest are recommended to inform themselves about possible common pet illnesses in the travel area and to prevent them. Keeping of pets in a villa is the exclusive responsibility of the guest, and the owner does not take any responsibility for a possible illness or injury that the pets might suffer during their stay. .
If the guest brings a pet that was not announced in advance, the owner retain the right to terminate the rental contract immediately, without a notice period, and the guest is obligated to leave the villa permanently within 2 (two) hours with all the persons staying there, and he is not entitled to demand from the owner the return of the paid sum for the accommodation.
2.5. Noise
In case that the guests disturb public order by noise and do not calm down after a warning, that can be considered a severe breach of the rental contract provisions, in which case the owner is authorized to terminate the rental contract immediately, without a notice period, and the guest is obligated to leave the villa permanently together with all the persons staying there within 2 (two) hours, and he is not entitled to demand from the owner the return of the paid sum for accommodation.
2.6. Swimming pools
The guest is obligated to obey the instructions of any kind that refer to the usage of swimming pools and that are given by the owner for the guest’s own safety. The guest is responsible for using the swimming pool in any sense. Children must be under the supervision of adults in the swimming pool area at all times. The guest uses the swimming pool at his/her own responsibility. Please note that out of the summer season, the swimming pool might not be usable.
2.7. House rules
The villa has its own house rules that are put on a visible place in the villa. Guests are obligated to follow the house rules. If the guest does not follow the house rules, that can be considered a severe breach of the rental contract provisions, and in this case the owner is entitled to terminate the rental contract immediately, without a notice period, and the guest is obligated to leave the villa permanently with all the persons staying there within 2 (two) hours, and he/ she is not entitled to demand the return of the paid accommodation price from the owner.
3. PRICES AND PAYMENT
Unless otherwise mentioned, all the prices are stated in EURO. The payment by bank transfer is made in EURO.
The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and the General conditions that make a constituent part of the villa rental contract are accepted. After the completion of the reservation process and payment, the owner shall send a written confirmation by e-mail. This confirmation shall contain all the necessary information about the accommodation and along with these General conditions, it represents a Rental contract concluded with the house owner.
The rental contract is considered concluded at the moment when the owner receives the paid advance amount. In case that the payment is not made within 3 (three) working* days from the reservation day, the Rental contract is deemed terminated.
The costs of water, gas, electric power and internet, as well as bedlinen, towels, final cleaning of the interior, maintenance of the swimming pool and exterior, registration of stay, residential tax and the value added tax are included in the accommodation price.
The permitted payment methods for the advance payment is bank transfer and/or card payment via the link provided after confirmation of the reservation. All payments are to be made in EURO (€). There is a possibility of exchange rate differences for other currencies. The owner cannot be responsible for the exchange rate differences or fees of other bank institutions.
For the rest payment (70% of the agreed accommodation price) the same payment methods that can be used for the advance payment are accepted. he payment by bank transfer has to be made no later than 14 days before the arrival at the villa.
3.1. Reservations that were made 14 or more days before the beginning of the rental period
For reservations that were made 14 or more days before the beginning of the rental period, the following conditions shall apply:
a) the advance payment of 30% of the total agreed accommodation price is due for payment with bank transfer within 3 (three) working* days, .
b) the rest of 70% of the total agreed accommodation price is due for payment no later than 14 (fourteen) days before the beginning of the rental period.
3.2. Reservations that were made 14 days or less before the beginning of the rental period
The total rental amount is due IMMEDIATELY for payment.
3.3. Non-observance of the payment due dates
The guest is obligated to make payments within the period and in a way described in this clause of the General Conditions. If the guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract is considered terminated without a notice period. In case of contract termination, all the payments made to the owner shall not be returned.
4. TERMINATION AND CHANGES
4.1. A concluded rental contract can be terminated only in writing (by e-mail). The termination is effective only from the day when the owner received such a termination notice and only under the conditions from this Article.
4.2. To receive a full refund, guests must cancel at least 30 days before check-in. For cancellations after that day, there is no refund of payments.
4.3. In case that the concluded Rental contract cannot be fulfilled or its fulfilment becomes significantly difficult due to an act of God (e.g. war, natural disaster, environmental disaster, epidemics, closing of borders, strike and similar act of God) which could not be foreseen at the time of the rental contract conclusion, the owner may terminate the Rental Contract as the owner can be deemed liable in the above mentioned cases.
5. DAMAGE DEPOSIT
The guest is obligated to leave a cash deposit (€750) on arrival to the owner/villa host. The deposit sum that the guest is obligated to deposit with the owner/villa host at arrival shall be stated in the written confirmation. The deposit serves as security to the owner for caused damages in the villa. In case that the cost of the caused damage is higher than the deposited sum, the guest is obligated to pay the total damage amount to the owner. If no damage is caused to the villa, the owner/villa host is obligated to return the deposited sum to the guest at the guest`s departure.
6. NON-INTENTIONAL GUEST CAUSED DAMAGES
The guest is obligated to behave responsibly towards the rented villa. The guest is obligated to return the villa in the condition in which he/she found it. For any caused damage, the guest is liable directly to the owner. If the deposit sum does not cover the damage, the guest is obligated to pay the difference up to the total damage amount directly to the owner/villa host.
An intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental contract, in which case the owner is authorised to terminate the Rental contract which comes into force immediately, without a notice period, and the guest is obligated to permanently leave the villa within 2 (two) hours together with all the persons staying there, and he/she is not entitled to demand a return of the paid accommodation price from the owner.
The guest is obligated to report to the owner/villa host immediately the occurrence of any kind of damage on the villa or property around the villa during the rental period. At the guest’s departure and before the return of the keys, the guest is obligated to examine the villa and the property around the villa with the owner/villa host.
In case no damage is caused, the owner/villa host is obligated to return the deposit from Article 5 of these Conditions, if he/she received it, to the guest. . It can be considered that damage is also the need for additional cleaning, and the owner/villa host is entitled to use the security deposit to cover that damage.
7. COMPLAINTS AND PRE-EXISTING DEFIENCIES
If the guest on arrival notices insufficient cleaning, damages or other irregularities in the villa, he/she shall file a complaint within 24 hours. The complaints regarding cleaning are filed immediately. The complaint is filed directly to the villa owner or his/her authorized representative.
It is an obligation of the guest to try to avoid the damage occurrence or its expansion and to contribute to the effort to minimize any loss for the owner.
In case of filing of any complaints, the guest is obligated to give an appropriate time frame to the owner to settle the complaint.
The guest`s departure from the villa before the foreseen end of the rental contract and without a previous notice and agreement with the owner shall be at risk and costs of the guest, and the owner has no liability. The villa owner is responsible for any deviations to the villa state from the one advertised on sparagna.eu webpage.
8. FINAL PROVISIONS AND JURISDICTION
8.1. Each business use of information published on the web page sparagna.eu, including any partial or complete reproduction represents a breach of copyright and it is legally forbidden.
8.2. In case of breach of provisions of this Rental contract the owner is obligated to terminate the Rental contract which comes into force immediately, without a notice period, and the guest is obligated to leave the villa permanently within 2 (two) hours together with all the persons staying there, and he/she is not entitled to demand a return of the paid accommodation price from the owner.
8.3. These General business conditions are made in Croatian language and are translated into English, German and Italian. In case of a doubt regarding the interpretation of particular terms in the translated version of these General conditions the original version in Croatian language shall be binding.
8.4. The contracting parties shall try to settle all possible disputes in an agreement. In case of any dispute the parties agree the competence of the competent Court in Zagreb and the application of the Croatian law.
In Kostanjica, September 18th, 2024
